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Caller ID display name won't update

I assigned a phone to a new user and cannot get the "Caller ID display name" to reflect the change, I have updated it in "Manage Business VoiceEdge™ Phone Settings" but it reverts back to the original user name

Old user: Brett

New user Barbara

 

Therefore when we use the Busy Lamp Fields, it displays the old user name

 

Any help in correcting??? 

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