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Caller ID and Avaya Partner Phone

Our small business uses an older Lucent/Avaya Partner telephone system. It was capable of receiving caller ID when our telephone service was with Verizon, but since we switched to Comcast Voice we have not been able to receive Caller ID. When a single telephone is hooked up to the voice modem it receives Caller ID,and calls into Comcast support confirm that Caller ID is switched on. We don't really want to get rid of the Partner system because other than the Caller ID issue it's adequate for our needs. Does anyone have any recommendations or fixes?

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Official Employee

Re: Caller ID and Avaya Partner Phone


Hi kstrause.


I can certainly review the caller ID issue. I'll need your information to confirm this provisioned correctly. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number in question. 

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