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Caller ID and Avaya Partner Phone

Our small business uses an older Lucent/Avaya Partner telephone system. It was capable of receiving caller ID when our telephone service was with Verizon, but since we switched to Comcast Voice we have not been able to receive Caller ID. When a single telephone is hooked up to the voice modem it receives Caller ID,and calls into Comcast support confirm that Caller ID is switched on. We don't really want to get rid of the Partner system because other than the Caller ID issue it's adequate for our needs. Does anyone have any recommendations or fixes?

4 REPLIES 4
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Official Employee

Re: Caller ID and Avaya Partner Phone

 

Hi kstrause.

 

I can certainly review the caller ID issue. I'll need your information to confirm this provisioned correctly. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number in question. 

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New Member

Re: Caller ID and Avaya Partner Phone

I have had the same problem for about a year. Recently we have been receiving some troublesome, disturbing calls, and would like our comcast lines to work with our AVAYA system. Thank you for any help you can provide here in this thread.

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Official Employee

Re: Caller ID and Avaya Partner Phone

Thank you so much for waiting! My name is Gabriel and I am with the corporate Digital Care team! We are a team of expert specialists who are diligent in assisting customers with voice service concerns. we have a variety of resources to help troubleshoot as well. We are doing our very best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. However, the best thing about contacting Comcast through this outlet is you can always go about your day instead of waiting on hold and we can always pick from where we left off at any time of the day!

 

Thank you for your patience! I am sorry to learn about this troublesome experience. I understand the importance of having your lines working with your Avaya system for your business! We offer our sincerest apologies for any frustration that you have endured. I see that you have been waiting for over 2 hours for a response. Due to that, I will take complete ownership of this issue do my best to provide a solution in a timely manner. You have reached the perfect live specialist to assist! To further assist, would you mind clicking on my handle (Comcast_Gabe) and sending over a private message with your first/last name, address, and account number or phone number linked to the account for security purposes? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

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New Member

Re: Caller ID and Avaya Partner Phone

I have my account number at information ready to share with you. Clicking on your handle brought me to a page with a list of your threads, but I did not see a place to direct message you the account information.

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