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People in operations center talking on Landline phone. Operators in the office.
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Visitor

Call transfer going directly to voice mail

I have an account with 4 lines and the one line is automatically going to voicemail when called or transferred to that line.  How do I fix it so the phone will ring first?

thank you

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Official Employee

Re: Call transfer going directly to voice mail

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are having issues with your phone line. You have reached the right team to help get this taken care of. Can you please send a private message with your name, the full address, and phone/account number? 

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New Member

Re: Call transfer going directly to voice mail

Richard Garrison

Conigliaro Industries

701 Waverly St.

Framingham, MA 01702

 

Tel: 508-532-1802

Acct. # 8773104000623280

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Official Employee

Re: Call transfer going directly to voice mail

Thanks so much for taking the time to reach out to us regarding your Voice issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I appreciate you taking the time to supply the account information for me. Can you provide me some more information about the issue that you are experiencing? Is this only occurring on a specific line? If so can provide that number? Does the line ring at all?

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