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People in operations center talking on Landline phone. Operators in the office.

Call transfer going directly to voice mail

I have an account with 4 lines and the one line is automatically going to voicemail when called or transferred to that line.  How do I fix it so the phone will ring first?

thank you

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Official Employee

Re: Call transfer going directly to voice mail

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are having issues with your phone line. You have reached the right team to help get this taken care of. Can you please send a private message with your name, the full address, and phone/account number? 

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