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Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Visitor

Call goes straight to voicemail without ringing

I have an employee who only has the app (no actual phone).  When anyone calls their phone number, it goes straight to voicemail without ringing.  I've checked all of the settings and can't figure out why it isn't ringing.

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Official Employee

Re: Call goes straight to voicemail without ringing

Thanks for taking the time to reach out to us through our business forums. I know how important the phone services are to your business and I am very sorry for the delay in our response. I would love to look further into the phone service concerns. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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