We have three lines on a hunt group, only the first number is published. It's a standard hunt group, if the first line is busy, it rolls to the 2nd, etc, and if the call isn't answered, or all three lines are busy, it goes to the voicemail on the first number.
What I'm wanting to know is if there is a way to forward the calls beyond just the first number. As in, the first caller would forward to a number, then the second caller would forward to a 2nd number and so on. I turned on Call Forward Always, and that worked fine for the first caller. But if a 2nd person calls, while the first call is still going on, it just makes a beep and hangs up. I played around with adding Call Forward if Busy to the first line, but didn't seem to do anything. Suggestions?
Hi! Thanks for your patience and for reaching out for help with the call forwarding concern. You have reached the right place for help! Here are some instructions that should be just what you need at https://xfin.tv/3dWoENd. Here is another link that will include some useful training and guides at comca.st/2Wid6xs. To research this issue further, would you mind clicking on my handle (Comcast_Gabe) and sending us your name, address, and account number or phone number linked to the account so we can help?