Business Voice
Equipment & Features
Back to Top

Call Forwarding

SOLVED
TerryS
New Member

Call Forwarding

 This website is so difficult to find anything.

 

I am looking for directions/instructions on how to foward my office phone to my cell phone from my home.

 

Any help is greatly appreciated

Accepted Solution

Re: Call Forwarding

Hello TerryS and welcome,

 

At the dialtone on the business phone you want to Call Forward Always (CFA):

1. to activate CFA press *72, then enter a 10 digit telephone number.

2. to deactivate CFA press *73.

 

Please use this link  for access to any of your Comcast services guides.

 

Hope this helps you out.

View solution in context
Accepted Solution

Re: Call Forwarding

Thank you for the reply but I am looking to do this from my home not my desk. Need to do remotly.

View solution in context
Trusted Forum Contributor

Re: Call Forwarding

Hello TerryS and welcome,

 

At the dialtone on the business phone you want to Call Forward Always (CFA):

1. to activate CFA press *72, then enter a 10 digit telephone number.

2. to deactivate CFA press *73.

 

Please use this link  for access to any of your Comcast services guides.

 

Hope this helps you out.

Highlighted
TerryS
New Member

Re: Call Forwarding

Thank you for the reply but I am looking to do this from my home not my desk. Need to do remotly.

Community Manager
Community Manager

Re: Call Forwarding

Hello TerryS

 

If you would like to activate call forwarding remotely you can do it via the Business Voice Portal. To log in just enter your phone number and voicemail or security pin. If you have any questions please let us know.

 

Thank you

mizquie
New Member

Re: Call Forwarding

When I try to access businessvoice.comcast.net  I get an error:

  • Username Or Password is incorrect. Please check your credentials and try again.

 

I'm using the correct number and password.

 I called customer support and they told me to use voicecare.comcast.com  but that website is not accesible on the internet.  Please help

 

Community Manager
Community Manager

Re: Call Forwarding

Hello mizquie welcome to the forum,

 

I'm sorry to hear that you are receiving login errors. We have refreshed your login status, can you please try to login to https://businessvoice.comcast.net/. To login enter your phone number and security pin. Please let us know if any errors come up.

 

Thank you

keplerkc
New Member

Re: Call Forwarding

Your feature to activate call forwarding away from the office does not work at least half of the time - it will not save. You put in your 10 digit phone number and it tells you that you need a 4, 6 or 10 digit phone number. And then you complete hide away how to do it through voice mail.

 

I was on vonage for years and able to do this one simple task without ever having any problem. I thought Comcast was supposed to be so sophisticated. But you cannot even maintain help that accurately reflects your current standards for your phone. Instead you leave up descriptions from 2013, for example, that give completely wrong directions.

 

PatInCT
New Member

Re: Call Forwarding

It's not working now... gives an error when trying to save...  from the portal... has been doing it for at least a week on multiple browsers.

 

Your changes have not been saved

Unable to process request at this time. 

Community Manager
Community Manager

Re: Call Forwarding

Hello PatIn cT,

 

Are you still having issues making changes in the portal? 

Keeley
New Member

Re: Call Forwarding

Hi Terry, I have recently learned from customer support that you have to have the app downloaded on your phone AND you have to log into youur business.comcast.com account (manage phones). Both of these locations have to match regarding the number you want your calls forwarded to and whether it is on or off. I have expressed my desire for this to be modified to a one step, from your phone process. Hoping they'll change it.

CC-Michelle1
New Member

Re: Call Forwarding

I am happy to assist with any app questions or concerns that you may have. Can you please reach out through private message with the name, address and phone number on the account to start? 

Official Employee
Moved:

Re: Call Forwarding

Discussion stats
  • 11 replies
  • 4958 views
  • 0 kudos
  • 9 in conversation