On top of the phone outage yesterday, we were not able to forward our phones. The Comcast web page for obtaining the RACF Access Number wasn't working. Trying to call the previous number we used was only meet with a cryptic "You do not have access to this function" message and then hung-up.
I am so sorry that you may have experienced issues with your service or any of your features. If you are still experiencing issues can you please private message me your account information and I am happy to investigate further.