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Call Forward Issues

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jessg3
New Member

Call Forward Issues

We have call forward set up on our phone line, however we have two issues that support has not been able to resolve yet.

1.  calls are set to ring on phone line 4 times before forwarding to assigned cell phone - however, both the office phone and the cell phone ring consecutively from 1st ring

2.  phone numbers are supposed to show up on cell phone as 'forwarded from' phone line, but they are not showing up on cell phone as 'forwarded from' the phone line. 

Can anyone assist on this?  I've double checked our settings online and they are set up as needed above.

Accepted Solution

Re: Call Forward Issues

Thanks for visiting our support page, jessg3.

 

I'd need to look at your Comcast Voice configuration settings to further verify what's going on with the call forwarding feature. It sounds like you have the feature Simultaneous Ringing on but, I'm not sure about the second thing you mentioned. I'd need to look at your be anywhere and, call forwarding features. Could you send me a private message with your full name, address and phone number you're referencing?

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Official Employee

Re: Call Forward Issues

Thanks for visiting our support page, jessg3.

 

I'd need to look at your Comcast Voice configuration settings to further verify what's going on with the call forwarding feature. It sounds like you have the feature Simultaneous Ringing on but, I'm not sure about the second thing you mentioned. I'd need to look at your be anywhere and, call forwarding features. Could you send me a private message with your full name, address and phone number you're referencing?

Highlighted
jessicag3
New Member

Re: Call Forward Issues

Michael - I am unable to get back into our messages from yesterday for some reason. Can you please email me or call me so that we can finish up on the issues we were working on yesterday?