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New Member

CDR Portal Down???

What is the status? I've been trying to logon since last week.

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4 REPLIES 4
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Official Employee

Re: CDR Portal Down???

Hey Standffov; welcome to the forums and thanks so much for letting us know about the issue with the Call Detail Record portal issue. Can you please let me know what happens when you are trying to log in? Is there an error message? 

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New Member

Re: CDR Portal Down???

Please refer to this ticket  [removed account specific ticket number]

 

 

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Official Employee

Re: CDR Portal Down???

Thank you so much for that ticket number! I'm editing it out since it's account specific but as of right now, the issue is assigned to an engineer and is being worked. We can continue following up on this and providing updates here, although for anything that is directly tied to your account we'll ask that you click on our handle (mine is Comcast_Gina) and send us your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, so we can verify the account and let you know the details. 

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Official Employee

Re: CDR Portal Down???

Good afternoon, Standffov.

 

I am seeing that this issue has been reported as resolved by our engineers. If you have any additional issues, please let us know!

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