Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
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New Member

Business voice features not working, says try back in some time

We cannot get our business voice features to work at all.

It does not even load the options.

Giving an error message that says "Unable to retrieve Feature Settings at this time. Please retry after some time"

 

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Respected Member

Re: Business voice features not working, says try back in some time

Hello rsherman501 welcome to the forum,

 

I have just sent you a private message reguarding this issue with account specific credential information.

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Occasional Visitor

Re: Business voice features not working, says try back in some time

Same issues here. Could you send me the info on how to resolve it?

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Community Manager
Community Manager

Re: Business voice features not working, says try back in some time

Hi dlginc. Please see your private messages for additional CPNI information.

 

Thank You

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Visitor

Re: Business voice features not working, says try back in some time

I having the same issue, though it appears I can still log in to the old portal.

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Community Manager
Community Manager

Re: Business voice features not working, says try back in some time

Hello JeffLowCountry,

 

Welcome to the forum, sorry for the late reply on your post.

Are you still experiencing issue?

If you are please repost so we may assist.

 

Thank you

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New Member

Re: Business voice features not working, says try back in some time

I am having a similar problem.  When I enter my account number/phone number and pin  the page refreshes but doesn't do anything.  Is there a solution for this?

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New Member

Re: Business voice features not working, says try back in some time

I'm also having this issue. It has been happening for over a week. Any help would be much appreciated.

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Respected Member

Re: Business voice features not working, says try back in some time

Hello BAccos Sorry for the delay,

 

Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

 

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Respected Member

Re: Business voice features not working, says try back in some time

Hello downslope Welcome to the Forum,

 

Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

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New Member

Re: Business voice features not working, says try back in some time

I am having the same problem

 

Unable to retrieve Feature Settings at this time. Please retry after some time.

 

Comcast technical support over the phone is not helpfull at all they insist i use *92

 

 

I just need a service that works, comcastbusiness-001.fw.png

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New Member

Re: Business voice features not working, says try back in some time

Same problem here! HELP PLEASE! 6 days without

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Occasional Visitor

Re: Business voice features not working, says try back in some time

Same problem on our recently moved service.  Things were set up and working, then Comcast moved us to a new switch and now our pre recorded greetings are gone, our voice-to-email is gone, and our other prefereneces are gone.  Manage My Phone links un to the old BroadServer but login fails. Manually going to https://businessvoice.comcast.net gets us in but no access to the Business voice features.  Tier 2 support has had this issue for a week and no fix is forth comming.  This is not Business Class service.

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