We are a small business with Business Voice, and 4 lines. Currently our main line rings to every phone and then we have to transfer calls to the specific person. From what I've looked into, there is no way to set up a phone tree or extensions for people from the outside to call. I have called customer service and told there are outside vendors that can provide that. Just curious if anyone has found a way to do something like this without having to upgrade to a higher plan.
Thanks for visiting our Comcast Business Support Forums, Erika.
I'll need to take a peek at your current settings up and see if there's a way to get done what you need. Send me a private message with your full name, address and, the last four numbers on the account to get started.