Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
Visitor

Be anywhere - differentiate between someone calling my business phone number and my iphone

For Voice Mobility "Be Anywhere": I have no idea whether the call coming in to my iPhone is a personal call or a call from my business. I need to be able to answer with my business name. For personal use, I don't usually answer calls from phone numbers I don't recognize (spam callers). How can I differentiate a business call from a personal call BEFORE I answer?

0 Kudos
Reply
8 REPLIES 8
Highlighted
Official Employee

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

Thanks so much for taking the time to reach out to us through our Business Forums. I would love to assist with your be anywhere service questions. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will get started? 

0 Kudos
Reply
Highlighted
Visitor

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

I would like to know the answer to this question. What good are the forums if the answers are only provided in private messages?

Highlighted
Visitor

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

I STILL want to know the answer to this question. I agree, the answer should be on this forum and not in a private message. Please answer our question.

0 Kudos
Reply
Highlighted
Official Employee

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

We pull you into private message to protect the privacy of your account and information. When you as a specific question we need to review the account and provide you information specific to the account and your services. I can provide you general answers here over public that are not account specific, however, I would need to look at the specific programming for your phone lines and the type of lines that you have to provide you with the best and most knowledgable answer to your direct questions. Do you still need assistance with your be anywhere services? 

0 Kudos
Reply
Official Employee

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

I can provide you a basic answer over our public forums postings. You can find information directly through this link https://comca.st/39oLaKZ. There are multiple levels of phone services that we offer to our business customers that provide our services. and we do need to ensure that we are checking your settings and service levels to provide a more direct answer to your request. 

0 Kudos
Reply
Highlighted
Visitor

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

"Be Anywhere" is pretty specific. The service says get phone calls from your business to your phone. You should be able to tell me why I can't see the difference between a business and personal call. False advertising unless you can tell me why. I'm so disappointed.

0 Kudos
Reply
Highlighted
Official Employee

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

I understand how this would make you feel and we are truly sorry to see that we have made you feel this way. You can send us a private message with your personal information and we can take a look at your specific services and how everything is set up. 

0 Kudos
Reply
Highlighted
Visitor

Re: Be anywhere - differentiate between someone calling my business phone number and my iphone

Wow. Comcast is being very evasive on this issue. I have Business Voice Mobility. I was told by a Comcast representative that I would receive business calls on my cell phone.

 

By not answering our questions about the problem of not knowing whether those transferred calls are from my business line or my personal cell phone, I believe Comcast is misleading their customers and is falsely advertising a business product.

 

I will send you a personal message, but in fairness to all your Business Voice Mobility customers, you are doing us all a disservice by requiring a personal message.

0 Kudos
Reply