When I am using the "Be anywhere" or the simultaneous ring feature and I am receiving calls on my iphone, I need to be able to differentiate between someone calling on my iphone number and the comcast voice number. I run 2 businesses -- one from my iphone number and the other from the new comcast voice mobility number. My greeting needs to reflect who the caller is trying to call, so I need to know which business the caller is trying to reach.
I just got a comcast voice mobility line installed this week. When I was shopping around for a service that gives me this ability I was reassured multiple times by the comcast representative that they offered this feature. She said I would be able to tell who they are trying to call because the call will come through the comcast business app and thus will look different. This is not true. She either didn't know what she was talking about or she was lying to me.
I need something to tip me off about who the caller is trying to reach -- either a ringtone or something in the caller ID... anything.
What is the "Priority Alert" feature? I can't seem to find any documentation about it. It says, "When you receive an incoming call from any of these numbers you will hear a unique call waiting or ring tone." But, I tried it and I don't see how it can change a ringtone. It almost seems like this feature could be the answer if it worked.
Hi cram and welcome to the support forums,
I am sorry to hear about your experience. I would like to assist with your inquiry regarding the mobility line.
There is a certain feature that is called "Answer Confirmation." This feature will require you to press a key before a call is completed for your mobility line. If a call is coming directly to your personal line, no key is required. This link in Step 2 of the "Add a phone" section will help you locate this feature. https://business.comcast.com/help-and-support/voiceedge/manage-be-anywhere/. I hope this helps. Please let me know if you need anything.
I was just looking for the same thing. The answer confirmation is a 'bandaid' solution and requires more work just to answer the phone. Other apps have ways of distinguishing calls from one another, what is Comcast doing to make that happen? I see the original post is almost a year old, one would think something has been figured out by now in all honesty.
Welcome to the forums and I am more than happy to assist.
Information regarding our mobility services can be located through the following link and you may find options here that will work for you. https://business.comcast.com/help-and-support/voiceedge/manage-be-anywhere/. I hope this helps. Please let me know if you need anything. I would be more than happy to assist to provide information on additional phone options available to you as our business services may have services that would better suit your needs. Please reach out through private message with the name, address and phone number on the account and we can look into available options.