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PaulJ
New Member

BVE Is not a Virtual PBX, customer service is not good

BVE sales team assured me in January that I woudl be able to transfer from one extension to another even from my Smartphone app. This is critical for a small office sales team that is primarily out in the field with mobile devices. Have you ever heard of a PBX that can't transfer calls from one extension to another? After 8 week lead time to get equipment installed, I asked BVE support how mobile extension transfer works. After two weeks or "we don't know" I sent demand letter to remove system and leverage Comcast Business Promise. A few days later, Comast said issue was software bug that could be fixed in a week. A conference call was scheduled a week later. I called in, and  there was no one  else there. Later I was told " too many fires", will get back to you shortly. That was over a week ago. 1.5 months since complaint, and 1 month since demand letter, and no resolution. BTW, received the bill today too!

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4 REPLIES 4
Highlighted
Trusted Forum Contributor

Re: BVE Is not a Virtual PBX, customer service is not good

Hello PaulJ and welcome,

 

We are sorry to hear that your BVE experiences to date have not met your business expectations. We value your business and need our products to serve all your business requirements. Could you please use this link  to see if the information or the tehnical contact you need is available.

 

Hope this helps you out. 

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PaulJ
New Member

Re: BVE Is not a Virtual PBX, customer service is not good

When I attempt to follow the link supplied I get a 404 error message

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uc_chicago
New Member

Re: BVE Is not a Virtual PBX, customer service is not good

Paul, We are having horrible service from Comcast as well. Not only are the phones constantly facing issues with proper communication, but the internet is consistently facing outage. We're located in downtown Chicago, which should be an area that Comcast provides top notch service. These problems are hurting our business image. I wish I never left the hard lines we received from AT&T. Comcast customer service is the absolute worst there is. I speak with individual reps who care and want to solve the problems. It's the service system put in place by Comcast management that is horrible. They also have many inexperienced technicians, so when they finally send people to fix their product....they cannot due to their lack of training and experience. We are considering taking legal action. 

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CC-Michelle1
New Member

Re: BVE Is not a Virtual PBX, customer service is not good

us_chicago I would like to assist with the voice & service concerns. Can you please reach out through private message with the name, address and phone number on the account and we will be happy to assist. 

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