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Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail?

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stwandell
New Member

Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail?

I have had several issues with my Business Class Voicemail.  I'm on the go quite a bit and I wish I could rely on call forwarding and voicemail.  I have had issues with both.  It seems the only reliabe option at the moment is to use the web interface to set forwarding to my google voice account so I can be sure I never miss calls or voicemail.  When using the web interface I have had problems with setting the number of rings before Comcast Voice Mail picks up... always seems to be set to 6 rings (I want 3!)... and no matter how many times I save the change it never sets.  Lately it will say 6 rings, yet if the phone does ring... it simply rings and rings and rings... no voicemail.  I've tried calling Comcast Business Class Support, only to be routed through the never-ending menu options, over and over, entering my account info multiple times.  Last call this happened, I had been through the menu twice entering my account info, a service rep answered, asked which number I dialed, explained I called the One and Only Biz Class Support number, and she informed me that she didn't handle Biz Class Service.  She forwarded me to a Biz Class Tech... Finally!  Someone who can help me!  He asked me what he could help me with and while explaining my issues... lo and behold... call was disconnected.  I was calling from my Business Class Landline calling Business Class Support... and I get disconnected.  EXTREMELY DISAPPOINTED WITH COMCAST BUSINESS CLASS!!!

 

I have given up trying to use the Xfinity Mobile app on my android phone as it never seemed to actually update call forwarding (either turning it on or off) and I was not getting notifications of all new voicemails my clients left.  

 

Comcast:  This is a breach of contract.  I have been paying for service which I cannot rely on to run my business.  Instead, I am forced to use Google Voice (a free service by the way) to have reliable Voice Mail and be sure I can stay in touch with my clients.  You should really reconsider the name "Comcast BUSINESS CLASS".  It really isn't business class if it doesn't work reliably and if you can't service your customer.  Just as I am faced with my upset clients, losing them, losing their business, and earning a bad reputation because "Comcast BUSINESS CLASS" does not do what it is supposed to do.  Comcast Business Class has made my business look like a joke.  I am posting here as I no longer know how to get my issues resolved.  Hopefully there is a solution!  Otherwise, I may just cut ties, and let you eat the rest of the 3 year contract.  I will not continue to pay for a service that is not performing... just as my clients have taken their business elsewhere... I will have to as well.

 

Shawn Wandell 

Powell, TN

Accepted Solution

Re: Anyone else out there having issues with Xfinity Mobile and Business Class voicemail?

stwandell, I apologize for the issue you are having with the voicemail service.  Please respond to the private message for assistance with this issue.

 

Thank you

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Accepted Solution

Re: Anyone else out there having issues with Xfinity Mobile and Business Class voicemail?

We have a similar problem - with the phone ringing more than twice the settings before it goes to voicemail.  Ths is extremely dissapointing as our profession mandates that we respond in an urgent manner(dental office).  Please help us resolve this issue

thanks

toral

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Accepted Solution

Re: Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail?

All of a sudden, my Voicemail doesn't pick up - no matter what the ring count is set to.  It's been activated & working for about a year - now nothing.  I need to be able to depend on it & have tried everything that Comcast Business suggests other than letting a real person talk to me & help fix the problem.......................................  I'm not technology challenged, but don't get paid for that either. Would appreciate some support from Comcast!!

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Community Manager
Community Manager

Re: Anyone else out there having issues with Xfinity Mobile and Business Class voicemail?

stwandell, I apologize for the issue you are having with the voicemail service.  Please respond to the private message for assistance with this issue.

 

Thank you

cwspecialists
New Member

Re: Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail?

Yes.  I can't even get voicemail to show up in my online account.  Called Comcast three times and spoke with three different representatives and was told the system is down and check back in 24 hours.  Checked back every day for 3 days and no luck.   The main reason I chose comcast was the online voicemail feature so my staff can listen to message without using the phone as it affords more flexibility with regard to listening to voicemails in any order, saving them, forwarding them to my personal phone when I'm not in the office.

 

Also, don't have a way to change the time stamp on the voicemail at work, through using the *99 and accessing the administrative functions.  So all the voicemails that come through the phone has the wrong time stamp on it and the Comcast rep told me there is no way to fix this using the administrative features through the phone.  The only way to change this is through the online voicemail webpage, but since the voicemail feature is not activated or down, I can't do that either.  Frustrating!

 

toralpatel1
New Member

Re: Anyone else out there having issues with Xfinity Mobile and Business Class voicemail?

We have a similar problem - with the phone ringing more than twice the settings before it goes to voicemail.  Ths is extremely dissapointing as our profession mandates that we respond in an urgent manner(dental office).  Please help us resolve this issue

thanks

toral

theguitarstore
New Member

Re: Anyone else out there having issues with Xfinity Mobile and Business Class voicemail?

Same thing here. I have already contacted another service provider. I am not going to pay any further bills with Comcast as they breached the contract. Signing up for Obamacare is easier than trying to talk to someone that can help at Comcast.

MJ_AR
New Member

Re: Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail?

All of a sudden, my Voicemail doesn't pick up - no matter what the ring count is set to.  It's been activated & working for about a year - now nothing.  I need to be able to depend on it & have tried everything that Comcast Business suggests other than letting a real person talk to me & help fix the problem.......................................  I'm not technology challenged, but don't get paid for that either. Would appreciate some support from Comcast!!

Community Manager
Community Manager
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Re: Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail?

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