It's not even giving me an estimated restore time. Just says check back in 24 hrs. We have been virtually at a stand still from this. All I get when I pick up a line is a busy signal. Callers get no rings, straight to voicemail. Internet and TV work fine. Can't find ANY help. Hoping for some here.
My business voicemail has been out of operation since last Thursday. Friday I called Comcast and talked to a young rep and he assigned me a Ticket #. But now I notice that the Ticket has "closed" status, and my voicemail is still out of service.
When I want to listen to my voicemail, I dial our telephone number and that opens up the voicemail. But since last Thursday, a pre-recorded voice tells me that is not a working number.
When I call our business telephone, I am not able to leave any messages.
Call our number at 248-634-5075 and it rings five times if nobody picks up, and the voicemail should offer
to record your message. But all it says is our number is out of service, and then it hangs up. No messages
for the past two weeks for us.Service Requests
3 Closed Requests
Open Service Requests
There are no open requests at this time
Service Request History
Displaying the last 80 days
|CR555529335||02/03/2016||02/03/2016||Phone||BC Voice - Add Voice Mail|
|CR555538183||02/03/2016||02/04/2016||Phone||BCV - No/Incorrect Voicemail Picks Up|
|CR553642870||01/29/2016||01/30/2016||Phone||BCV - No/Incorrect Voicemail Picks Up|
I think it is company policy to close them out if they don't hear from you every 24 hours. You are their quality control. Just like their online chat automatially disconnect after 19 minutes, they must figure that if you really want service you'll connect again and ask for the agent you just lost.