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1 voice line not working

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cliord
New Member

1 voice line not working

1 of my voice lines is not working - all others are okay.

I've powercycled my cable modem and the telephone modem - no results.

There is no dial tone.

When the number is called - it just rings.

Thanks

Accepted Solution

Re: 1 voice line not working

Hello cliord and welcome to forums. Would you please confirm which line you are having issues with. Also have you tried switching phones/cables to this line to better isolate the issue?

 

Thank You

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Respected Member

Re: 1 voice line not working

Hello cliord and welcome to forums. Would you please confirm which line you are having issues with. Also have you tried switching phones/cables to this line to better isolate the issue?

 

Thank You

LHOOG
New Member

Re: 1 voice line not working

We are getting calls on various lines but I cannot hear the person on the other end.

A regular customer called back and told me that he could he me but I could not hear 

anything. This is going on everyday.

what is the problem?

Community Manager
Community Manager

Re: 1 voice line not working

Hello LHOOG,

 

I recommend rebooting your phone modem if you have not done so already. Also is this issue intermittent or with every call? Also is your phone connected directly to the modem or using a phone jack/ splitter?

foothealthe10528
New Member

Re: 1 voice line not working

we are getting phone calls but we can not hear the person on the other end , that person can hear us but we can not hear them.

 

foothealthe10528
New Member

Re: 1 voice line not working

all lines, fax line is working and internet is working

foothealthe10528
New Member

Re: 1 voice line not working

we are having issues with our phone lines, all three lines.  our fax line is working and the internet is working.

the person who is calling can not hear us.

Official Employee

Re: 1 voice line not working

 

Hi foothealthe10528 and welcome to the business forums. 

 

I would like to assist with your voice services. I can also help with your internet services if that is still having an issue. Please private message me your full name, the name of your business, the full address and the phone number associated with your business account.

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