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1 ring, then stops on incoming calls. customer hears a fax, i have no fax machine!

pete
New Member

1 ring, then stops on incoming calls. customer hears a fax, i have no fax machine!

For the past year and a half I intermittently loose phone and internet service. (gets worse after rainstorms)

incoming calls ring once then stops ringing. when the customer calls again they tell me their call went to my fax machine. I do not have a fax!  comcast has been out to my business 4 times now and each time the service guy tinkers and say its all fixed now. then 2 days later it all starts again!! SO FRUSTRATING!!! 

if this was my home phone I wouldn't care but this is a Business line!

Official Employee

Re: 1 ring, then stops on incoming calls. customer hears a fax, i have no fax machine!

 

Hi pete and welcome to the business forums.

 

I would like to assist with your voice and internet services. I'll need to review your account for any signal issues. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. 

Heather-764
Visitor

Re: 1 ring, then stops on incoming calls. customer hears a fax, i have no fax machine!

only 1 of our phone lines isn't working correctly. someone calls in, there's 1 ring, then it automatically disconnects the phone call. i've rebooted every piece of machinery that might remotely have something to do with it. I've checked my phone settings and the phone line settings. HELP please. 

Highlighted
Official Employee

Re: 1 ring, then stops on incoming calls. customer hears a fax, i have no fax machine!

 

Hi! Thanks for reaching out. I can help with the phone and internet service concern. Would you mind sending a private message with your full name, address, and a phone number linked to the account so I can help?

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