Business TV
Capstone
New Member

Problems with TV adapter activation on business account

My business account with Internet, phone, and TV was installed on 1-11-2014.  Internet and phone working fine.  I've tried to activate the TV adapter 5 times on 4 different dates by calling 1-888-634-4434.  All activation attempts have been unsuccessful.

 

I go through the voice prompts for activation.  After the unsuccessful green light still blinking message, they send me to a person.  They look up the account and send a signal and says wait 20-30 minutes for the light to stop blinking.  They've told me that the account looks fine and they can see the adapter with the S/N number.

 

My green light is still blinking.  The TV still displays the "This device is currently not activated." I've tried unplugging the adapter and re-connecting all cables. No dice.

 

Any ideas on what to do to finalize the activation?

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2 REPLIES 2
Capstone
New Member

Re: Problems with TV adapter activation on business account

Problem solved by Business Class rep.

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Community Manager
Community Manager

Re: Problems with TV adapter activation on business account

Hello Capstone,

 

Welcome to the forum.

Thank you for the update your issue and glad to hear that our support was able to assist.

 

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