New features added to the Business Online Account (Portal)
Do you have an appointment scheduled to address an issue with your service? Now you can cancel or reschedule that appointment directly from your online account. Log into your account, select account details. On the right side of the page, you will see your service appointment details and links to Reschedule or Cancel your appointment.
Appointments scheduled to take place within 24 hours cannot be canceled or rescheduled and therefore you will not see a link for either option. This feature is not available in all markets.