Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highlighted
New Member

why no email communication?

Why is there not an email option to contact customer service? I am unable to phone and do not want to live chat with a representative. Please make email available

0 Kudos
1 REPLY 1
Highlighted
Trusted Forum Contributor

Re: why no email communication?

Hello shelaghsmith and welcome,

 

Comcast does not currently have public email support available at this time primarily due to customer security. This Business Forum (BF) can be used to obtain technical or business assistance with any of your Comcast Lines Of Business (Internet,Phone, or TV) Services issues. Just add your issue to the BF and assistance is regularly provided.

 

Hope this helps you out.

0 Kudos