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Frequent Contributor

two business accounts one in residential area one in commercial area

I purchased new business service at home due to COVID-19.

Working from home needs a steady connection.
I have business service at work too.
Pings and latency results to my public ips (5) at work are higher than to other places on the web like google.com, etc. My and Comcast official latency tests results differ.
Since both services have business accounts and both use Comcast, is there a way in which Comcast Business can improve the latency between my two offices? thank you for your time

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Frequent Contributor

Re: two business accounts one in residential area one in commercial area

I would like this post to be acknowledged and answered by someone in support preferibly.

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Official Employee

Re: two business accounts one in residential area one in commercial area

Thanks so much for taking the time to reach out to us through our business forums. I greatly appreciate your patience and apologize for the delay in our response. I would love to assist with the latency concerns. Can you please reach out through private message with your first and last name, the service address for both accounts and the phone number or account number for each as well? 

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Frequent Contributor

Re: two business accounts one in residential area one in commercial area

Thanks so much for taking the time. The information you requested has been provided privately as you requested.

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