Billing & Customer Service
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trouble getting a helpful human on the line to help me disconnect service

What is going on at Comcast Business phone support (800-391-3000)? I have called four times in a row today...


1. told me someone would have to call me back in 24-48 to discuss my disconnect request

2. transferred to a busy signal by the first rep who answered.

3. transferred to retention, waited 16 minutes on the phone and was disconnected.

4. on my fourth call now. blood pressure is high at this point. Been waiting six minutes so far.


If anyone can help me get a human on the phone who is actually able to process my request, that'd be fantastic. Based on today's experience, I can't terminate service quickly enough. Horrible customer service experiences!

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Community Manager
Community Manager

Re: trouble getting a helpful human on the line to help me disconnect service

Yikes, I'm truly sorry that you've had to call in 4 times. That's not at all the kind of service we strive for and I'm also sorry to hear that you'll be leaving us. Just to make sure you have all the information, the terms and conditions for a voluntary disconnection are outlined here: Small Business Terms and Conditions (you'll want to scroll to the Customer General Terms and Conditions Current Agreement section and click on the link labelled "Services Purchased on or after 4/1/2013" and review Article 5). Please click on my handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can help get this taken care of. 



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