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service goes down and I receive a service call????

Last week my business internet service was down for two days. I also had to endure waiting around the first day for the appointment and they never showed up!!! I called in and they said the call was never scheduled!!!!

 

I was told by a rep on the phone that the problem was due to a bad node & my service went back up.

 

a tech showed up later that day (after services were working) and was in & out of my office checking on my signal.

 

This month, I see a service call on my bill for 99.95???? Isn't that why I pay my outrageous bill? to receive services???

 

I'm calling in an unable to get through to a representative, so I'm filling out this ticket.

 

Can someone please help me, this is not fair.

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Community Manager
Community Manager

Re: service goes down and I receive a service call????

Hello greenstrype,

 

Welcome to the forum.

I've engaged our regional support team to assist you.

We do apologize for the inconvenience this issue has cause you.

 

 

Thank you

View solution in original post

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Community Manager
Community Manager

Re: service goes down and I receive a service call????

Hello greenstrype,

 

Welcome to the forum.

I've engaged our regional support team to assist you.

We do apologize for the inconvenience this issue has cause you.

 

 

Thank you

View solution in original post

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