Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highlighted
New Member

return equipment

I joined comcase 2 weeks ago. I want to return equipment since I changed my plan and am using my own modem now. Where can I mail it? I have been waiting 2 weekds for a box to be mailed to me, but I was lied to--no box is being mailed. I called andthey dont' know how to help me. ridiculous!!!!!!!

0 Kudos
2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Community Manager
Community Manager

Re: return equipment

Hi dsfd.   I apologize for the confusion.  Currently customers have the following options for returning leased equipment to Comcast.

 

Return to a Service Center - Customers can return equipment to any Comcast service centers. Customers should retain their receipt when returning equipment to a Service Center.

Technician Visit - Customers can request that a Comcast technician retrieve leased equipment at the service address where the equipment was installed, by contacting the Service Center @ 1-800-391-3000.

•Customers Shipping Equipment - Customers can choose to ship equipment via a standard delivery service (USPS, UPS, Fedex) to a Comcast Service center. Shipping boxes and forms are not provided by Comcast.  Please retain the tracking number of the shipment

Here is a link to the Local Service Centers in your area.

 

Thank You

View solution in original post

0 Kudos
Highlighted
New Member

Returning Equipment

I have a box that went bad and need exhange it for a new one.  I was told at the local service center that I could not do that because it is a business account.  How do I exchange the box?

 

Thanks.

View solution in original post

0 Kudos
2 REPLIES 2
Highlighted
Community Manager
Community Manager

Re: return equipment

Hi dsfd.   I apologize for the confusion.  Currently customers have the following options for returning leased equipment to Comcast.

 

Return to a Service Center - Customers can return equipment to any Comcast service centers. Customers should retain their receipt when returning equipment to a Service Center.

Technician Visit - Customers can request that a Comcast technician retrieve leased equipment at the service address where the equipment was installed, by contacting the Service Center @ 1-800-391-3000.

•Customers Shipping Equipment - Customers can choose to ship equipment via a standard delivery service (USPS, UPS, Fedex) to a Comcast Service center. Shipping boxes and forms are not provided by Comcast.  Please retain the tracking number of the shipment

Here is a link to the Local Service Centers in your area.

 

Thank You

View solution in original post

0 Kudos
Highlighted
New Member

Returning Equipment

I have a box that went bad and need exhange it for a new one.  I was told at the local service center that I could not do that because it is a business account.  How do I exchange the box?

 

Thanks.

View solution in original post

0 Kudos