I cancelled my service feb1 and because my number took a month to port, I am being told that I have to pay the full month after the transfer
I have talked to so many people and ticket numbers and each time I get a different answer, I was told last month that I would get the full refund from feb 1 thru when they kept deducting out of my account and also the extra modem fee for 2 months that they sent and I did not request
HOWEVER< I am not being told that is wrong and they will refund me $4, I kept pressing and giving the ticket and they said the tickets are closed, how can that be when I never received a refund or phone call.
NOW the created yet another ticket and state I am not entitled the full refund as the porting did not complete for a month
This never happened with ATT. The analogy they give is if you have a car payment and do not use the car, you still need to make the payment-- how rediculous, I did not use the phone, internet, cable or even have their equipment
I had an install from another co on feb 1, returned equip feb 3 (and the service center would not issue a receipt, stating it is in the computer- well now they tell me they did not get ALL the equipment back!!!)
SO for a month, I am paying both cable providers
Tell me if this is not insane!! and why they keep closing tickets and changing the refund I am getting
I am ready to call the tv station problem solvers and let me tell you NO ONE in my social network will EVER get comcast
HI winnepoah. I'm sorry that this issue has continued without resolution. Please send me a private message with the Comcast account number and I will engage the appropriate Retention Team to assist with resolution.