Really I applied a service to ask you to check my telephone line because my phone is not workable. You sent a guy to check it and found your box is not in good condition so that the data is not normal. This caused my phone can not be used. But I can't understand why you charge me one time charge of trouble call for $99.95. I think it is not reasonable for this charge. It's the problem of your equipment not my mistake. My account no. (edited for account security).
Welcome to the forum.
Please accept our apology for these issues you had with our services.
I've engaged our regional support team to assist you.
Hello jiadu sorry for the delay,
The credit for the trouble call charge has been posted to your account. This will show up on your next billing statement.
Thank you for your patience