I closed an office and called Comcast to tranfer that phone number to second location, completed a disconnect form and signed a new contract for the second location on 4/16/2013
I've spend HOURS on the phone trying to get this resolved!
Was finally told that I cannot transfer phone number due to differect billing areas (rep should have know that), however, that being said line is still not disconnect AND I have was charged AGAIN for it!!! Even though I had cancelled my automatic payment, Comcat took $141.52 out of my bank account on 5/15/13 for an account that should have been disconnect on 4/16/2013.
I've asked several times to have the name corrected on my bill, that still has not been done.
I signed a contract to have two phone lines and I still do not have two phone lines.
I asked rep when will these issues be resolved and she says she doesn't know why it hasn't but cannot guarantee when it will be completed.
I asked when will I recieve my refund...again she has no idea. I asked how will I be refunded, again no answer.
At this point, I do not know what to do, where to go, who to call, I just want to get these issues resolved so that I do not have to worry about it any more.