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payment

my business acct was shut off yesterday...i paid the bill todaybut it is turned back on...i have a confirmation number on the payment.. shouldn't it be back on? and why can't business customers have priority to speak to someone on a weekend

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Trusted Forum Contributor

Re: payment

Hello DebraBarlow and welcome,

 

You should be able to contact 800391300, option 2, provide your account number, check payment amount and confirmation no. and speak to a billing agent who will be able to restore you services. Please be advised that if you pay with a credit card your services will typically be restored almost immediately. However, if you pay by ETF check, there is typically a 24 hour processing timeframe for your payment to clear.

 

Hope this helps you out. 

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Trusted Forum Contributor

Re: payment

Hello DebraBarlow and welcome,

 

You should be able to contact 800391300, option 2, provide your account number, check payment amount and confirmation no. and speak to a billing agent who will be able to restore you services. Please be advised that if you pay with a credit card your services will typically be restored almost immediately. However, if you pay by ETF check, there is typically a 24 hour processing timeframe for your payment to clear.

 

Hope this helps you out. 

View solution in original post

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