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new account, being charged for a modem I don't have

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed?  I don't see any method for contacting billing anywhere.

 

Thanks!

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Community Manager
Community Manager

Re: new account, being charged for a modem I don't have

Hello SarahConner welcome to the forum.

 

The equipment charge has been removed off of your account. This adjustment will show up on you next bill.

 

Thank you

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Community Manager
Community Manager

Re: new account, being charged for a modem I don't have

Hello i_love_a_monopoly welcome to the forum.

 

The equipment charge has been removed off of your account. This adjustment will show up on you next bill.

 

Thank you

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Occasional Visitor

Re: new account, being charged for a modem I don't have

I have this same problem. I have supplied my own modem/wireless gateway, but I'm being charged a monthly equipment fee. Can you please remove this charge? Thanks.

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Community Manager
Community Manager

Re: new account, being charged for a modem I don't have

Hello SarahConner welcome to the forum.

 

The equipment charge has been removed off of your account. This adjustment will show up on you next bill.

 

Thank you

View solution in original post

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Occasional Visitor

Re: new account, being charged for a modem I don't have

thank you!

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