Billing & Customer Service
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queenme18
New Member

have been trying to get a payment extension

I have bee calling and trying to find a way to get a payment extension I have called at least 10 times and wait for hours on hold and then disconnects me, i just need a little help my business is just starting out and wasnt expecting a bill so soon.. I just wanna know how to I go about getting a paymemt extension
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10 REPLIES 10
Official Employee

Re: have been trying to get a payment extension

Hi there, I would be happy to help with your payment arrangement concerns. Can you please send a private message with the phone number, full address, and your name? 

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queenme18
New Member

Re: have been trying to get a payment extension

Edited for Personal Information. 

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queenme18
New Member

Re: have been trying to get a payment extension

i apologize i am unclear on how to private message u
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Official Employee

Re: have been trying to get a payment extension

I apologize, Crystal. I can't seem to locate your account. Do you happen to have the account number? If not, the MAC Address of the Comcast Business Modem will do.

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queenme18
New Member

Re: have been trying to get a payment extension

Edited for Personal Information. 

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Official Employee

Re: have been trying to get a payment extension

I apologize, I should have specified to send me that information in a private message. Please delete your last 2 post and send me a private message with the same information. If you're not able to delete it, I can do it for you.

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Official Employee

Re: have been trying to get a payment extension

I went ahead and deleted that post for you. Please send me a private message with your first and last name, phone number, and address including the city, state and, zip when you're available. To private message me, please click my name and then "Send this user a private message" located on the right side of the screen. If you're still having issues, let me know.

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queenme18
New Member

Re: have been trying to get a payment extension

I apologize I dont have a private message or am.not able to send private messages can u send a private message to me so I can respond
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Official Employee

Re: have been trying to get a payment extension

Do you see the option to send me a private message when you click on my name?

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queenme18
New Member

Re: have been trying to get a payment extension

no when i touch ur name it has no option for private message
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