Hello, My husband and I oppened a business in mid 2014, we signed the 2yr conract with comcast. A few months shy of a year later we had decided to close the business. I called comcast to see what our options were. They said we could transfer our contract over to our residence or pay the enormous cancellation fee. Well because my husband an I are now over the road truck driers and technology do not have a residene, that option is not possible and the fee for cancellation is unreal. I am just so lost and unsatisfied With the options they have. I am sure that I am not the only one in this situation. To keep paying for a service I no longer am using and no longer can use is inferiating. I would greatly apperciate some advice and guidance to helping me out of this situation.
jj, you're not alone. Another user KRing had some luck in October:
"Update: After filing a complaint with my state's Attorney General, I received a call from Comcast's Executive Team. After sending a copy of my utility bill to verify that my new address is not serviced by Comcast, they agreed to cancel my business account without early termination fees.
Thank you to the Arizona Atty Gen's office for responding and forwarding my complaint to Comcast. Thank you, Comcast, for resolving this fairly."
An attorney is also a recommended option, they should be able to get you out of this much cheaper than paying the ETF.
I have been really upset because I moved my physical address and was renewed my entire contract length. I do not think because I moved that my contract should renew? I asked to terminate so I could change service, I do not have that business anymore as I went to work for another company.
No one has cared about it even though I've called in several times.
Seriously? I've been paying so long for something I should not have and it is killing me.