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New Member

comcast business customer support compared to residential support

is the Comcast business support just as bad as residential support?

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Frequent Contributor

Re: comcast business customer support compared to residential support

pretty much. It used to be better. I am a Comcast Business customer for 10+ years. Initially, you called and your issue was resolved while you were on the phone. Now... I am currently waiting to hear on a ticket that I opened back on Tuesday. I remember one case "back in the day" when I had an outage and a truck was in front of my door in an hour. Nothing like that. Price keeps going up regularly. If you do not need more than one IP address: Stay residential.

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Official Employee

Re: comcast business customer support compared to residential support

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to assist with any questions or concerns that you may have. To start with Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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Official Employee

Re: comcast business customer support compared to residential support

Good morning, thank you so much for taking the time to reach out to the Digital Care Team here through the forums and we are so sorry for the delay. I am sorry to see that you are still waiting on an update with the ticket that was put in for you and you have reached an amazing team that will make sure that we get this taken care of. Can you please send us a private message with your name, the full address, and the phone or account number? 

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