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cannot get through to customer service

That
New Member

cannot get through to customer service

I have been trying for the last two days to contact customer service by phone.  I get placed in the queue on hold and no one ever picks up.  I leave my speaker phone on and music plays for approximately 30 minutes and then I am disconnected.  I went to a local Comcast office but after waiting 25 mintues in line the person there said he could not help me since I was a business customer.  I told him my problems about not being able to get through and he said there was nothing I could do.

 

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Community Manager
Community Manager

Re: cannot get through to customer service

Welcome That.  We can assist, however in order to engage to correct department we will need some information concerning your issue.

 

Thank You

ScrewdByC0mcast
New Member

Re: cannot get through to customer service

This is Comcast's method for handling these things; if nobody answers the phone, the customer has no voice. I finally filed with BBB, and then Comcast will call you back. :-)

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