Billing & Customer Service
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That
New Member

cannot get through to customer service

I have been trying for the last two days to contact customer service by phone.  I get placed in the queue on hold and no one ever picks up.  I leave my speaker phone on and music plays for approximately 30 minutes and then I am disconnected.  I went to a local Comcast office but after waiting 25 mintues in line the person there said he could not help me since I was a business customer.  I told him my problems about not being able to get through and he said there was nothing I could do.

 

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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2 REPLIES 2
Community Manager
Community Manager

Re: cannot get through to customer service

Welcome That.  We can assist, however in order to engage to correct department we will need some information concerning your issue.

 

Thank You

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ScrewdByC0mcast
New Member

Re: cannot get through to customer service

This is Comcast's method for handling these things; if nobody answers the phone, the customer has no voice. I finally filed with BBB, and then Comcast will call you back. :-)

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