cannot get through to customer service

[That]

I have been trying for the last two days to contact customer service by phone.  I get placed in the queue on hold and no one ever picks up.  I leave my speaker phone on and music plays for approximately 30 minutes and then I am disconnected.  I went to a local Comcast office but after waiting 25 mintues in line the person there said he could not help me since I was a business customer.  I told him my problems about not being able to get through and he said there was nothing I could do.

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Comcast_John]

Welcome That.  We can assist, however in order to engage to correct department we will need some information concerning your issue.

Thank You

[ScrewdByC0mcast]

This is Comcast's method for handling these things; if nobody answers the phone, the customer has no voice. I finally filed with BBB, and then Comcast will call you back. :-)