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cannot get PDF for bills

semenzato
New Member

cannot get PDF for bills

Trying to download the PDF for the current bill (or any bill, for that matter) fails for me.  On Chrome, it fails silently.  On Firefox, the message "An error has occurred" is displayed.  The Chrome JS console shows that the error is a 502 trying to do this POST:

 

bundle-global-js.js?v=DGsVJvd598bQBlgxuYQWEdd4h2sD8cd0KfplQJPImik1:1 POST https://business.comcast.com/myaccount/api/Billing/GetSMBStatement 502

 

which suggests that this will fail on ANY browser.

 

The Chat facility is "unavailable at this time, try later".  I found no way of sending mail, and making a phone call from the office is impractical.

 

I need a printable bill and have no practical way of reporting this problem---so I re-enabled paper bills.  Comcast, if you want customers to switch to paperless bills, make sure they work!

 

Official Employee

Re: cannot get PDF for bills

I know how important it is to get your statements when you need them. I am more than happy to assist. Can you please reach out through private message with your first and last name, the service address and the account number or phone number? 

johnsweney
New Member

Re: cannot get PDF for bills

I have this identical problem.  I will try to connect with Comcast_Michelle.

Official Employee

Re: cannot get PDF for bills

Hi there. I was able to respond to your private message. Please send a response there.