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New Member

business closed but comcast refusing to close account

Hello!

 

Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to no avail. They want the company to keep paying even though the company doesn't exist. Talk about being heartless. The company closed down due to financial reasons, but you guys want your pound of flesh. I highly recommend business subscribers to not take their offer to double their bandwidth for $10 because they will lock you in for a 2 year contract.

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Community Manager
Community Manager

Re: business closed but comcast refusing to close account

HI airsave.  I have engaged the Retention Team in the Business Service Center to assist with this request.

 

Thank You

View solution in original post

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Occasional Visitor

Re: business closed but comcast refusing to close account

I'm having the exact same problem and can't get anybody to understand 'there is no business anymore!'.  

 

Don't let them have a supervisor call you back, I've been told 3 times since the end of July on the phone (and once in this forum) that someone would reach back out to me and never did.  

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Community Manager
Community Manager

Re: business closed but comcast refusing to close account

HI airsave.  I have engaged the Retention Team in the Business Service Center to assist with this request.

 

Thank You

View solution in original post

0 Kudos
Highlighted
Occasional Visitor

Re: business closed but comcast refusing to close account

I'm having the exact same problem and can't get anybody to understand 'there is no business anymore!'.  

 

Don't let them have a supervisor call you back, I've been told 3 times since the end of July on the phone (and once in this forum) that someone would reach back out to me and never did.  

View solution in original post

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