Comcast is tracking the effects of Winter Storm Stella so we can best support our customers throughout impacted areas across our footprint. Customers may experience a loss or interruption of their Comcast service due to the severe weather conditions. Homes could be without power or may be impacted by damaged utility lines and service drops resulting from high winds, fallen trees, ice loading and vehicle accidents. We will continue to work around the clock until services are restored for all impacted customers.
Stay informed and stay connected during a storm with these tips:
Remember to check My Account: It’s a quick and easy way to check for outages, contact our care team and check the status of a service call. My Account is accessible with theBusiness My Account website.
Install a backup battery in your EMTA: Abackup batteryfor your EMTA Online Battery can keep your Voice service running for up to 8 hours during a power outage.
For additional tips on how you can prepare your home and family for a major storm, please visitWeather Ready Nation.
What should I do if my XFINITY service is down?
If your service does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.
What if my power is out?
A power outage may impact your Comcast service. If the power is out, your local utility provider will need to restore power before your Comcast services can be restored. On occasion, your power may start working before your Comcast services. In those situations, we ask for your patience – our teams work hard to get our services back up and running so you can be connected again.
***NOTE:XFINITY WiFi Hotspots Available to Support Those Impacted By Winter Storm Stella**
Comcast owns and operates thousands of WiFi hotspots in the Northeast Division. To help residents and emergency personnel stay connected during this time, Comcast is opening its XFINITY WiFi hotspots in the Northeast to anyone who needs them – including non-XFINITY Internet subscribers.
To access XFINITY WiFi hotspots, these users should:
For a map of XFINITY WiFi hotspots, which are located both indoors and outdoors, please visitwww.xfinity.com/wifi
Once at a hotspot select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
XFINITY Internet customers can sign in with their username and password, and will be automatically connected at XFINITY WiFi hotspots in the future.
Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign in page to get started.
Non-customers will be able to renew their complimentary sessions every 2 hours through March 17.