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Visitor

Why must I wait "1 to 2 months" to turn in my equipment after closing account?

I completed the  Disconnect Request Form on 1 May.  I tried to turn in my equipment the next day.  After the agent at the local Comcast office took all the cables and remote control, he gave me the equipment back (minus cables and remote)  and informed me that my account did not show it was cancelled yet and  to come back at the end of the week.  Today I tried again but no luck.  I called the 800 number while I was still at the Comcast Office hoping to solve it then.  I was told that this may take "1 to 2 billing cycles" and to "ignore" them as I was caught up on the bill on May 1. In the mean time I was to keep the equipment and check back in the next month.   I find it so hard to believe that I am being forced to hold their equipment when I have a closed account and that they are not able to update my billing status to stop the bills.

 

I am sorry but I feel I am being setup for failure and I am posting now to get ahead of this.  If someone can explain to me how this is normal and not something to worry about, I am all ears.  

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Respected Member

Re: Why must I wait "1 to 2 months" to turn in my equipment after closing account?

Hello K-Tech, I'm very sorry to hear about this experience. You should be able to return your equipment right after you disconnect. You can also take it to any UPS store and they can mail it back to us. Were you finally able to return the equipment? 

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Visitor

Re: Why must I wait "1 to 2 months" to turn in my equipment after closing account?

I was told to wait till 1 June and try again.  I will try again tomorrow just to see.  If they will not take it then, I might try the UPS route.

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Respected Member

Re: Why must I wait "1 to 2 months" to turn in my equipment after closing account?

Feel free to send me a private message with your account number and I can check to see if it's closed yet.  

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Visitor

Re: Why must I wait "1 to 2 months" to turn in my equipment after closing account?

Good Day Jacob,

 

Yes, I tried again today to turn in my equipment at my local Comcast office and was told that my account did not show any request to cancel.  I then called the 800 number to check on status and was told that I would just have to wait "another month or so".  When I asked them about turning the equipment in at the UPS Store they replied that I could, but get a receipt.  I would rather turn in the equipment at Comcast so there will be no dispute later on over serial numbers.  Call me paranoid.

 

PM sent

 

 

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