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New Member

Why is my bill higher than usual?

 

Hi! I am a happy Business Customer. On my last bill, and I always pay online, I noticed my bill is $3.00 higher than usual. I have not changed or added to my service, why the increase? When I click for an explanantion of charges, I do not get any specific information. I would love to be able to see my bill details explained. 

 

Thanks  - Jennfier

[Edited]

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Accepted Solutions
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Community Manager
Community Manager

Re: Why is my bill higher than usual?

The Equipment Fee has increased from $9.95 to $12.95 for Comcast Business Internet and Business Voice services. This fee increase reflects Comcast’s ongoing investment in our network, comprehensive maintenance and support for Business Services equipment.

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Community Manager
Community Manager

Re: Why is my bill higher than usual?

Hello Proclaim,

 

I have sent you a private message in regards to primary voice line increase.

 

Thank you

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4 REPLIES 4
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New Member

Re: Why is my bill higher than usual?

I am having the same problem on this latest billing cycle. Comcast is closed today though so I will call them tomorrow. Hopefully I will have something to report.

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New Member

Re: Why is my bill higher than usual?

Yes.  My September bill has a 30% ($3.00) increase in the equipment fee with no notice of increase.  On top of that my primary voice line has gone up $10.00 in one month with no notice of increase.  Overall that's a 32.5% increase in service cost in one month with no notice or explaination. Sure looks like an AT&T move to me. The number one reason I got the hell away from good ole' AT&T.  Think anyone can explain that ?

Filing a complaint with the FCC does get someone to respond.....otherwise no one knows ANYTHING.

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Highlighted
Community Manager
Community Manager

Re: Why is my bill higher than usual?

The Equipment Fee has increased from $9.95 to $12.95 for Comcast Business Internet and Business Voice services. This fee increase reflects Comcast’s ongoing investment in our network, comprehensive maintenance and support for Business Services equipment.

View solution in original post

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Highlighted
Community Manager
Community Manager

Re: Why is my bill higher than usual?

Hello Proclaim,

 

I have sent you a private message in regards to primary voice line increase.

 

Thank you

View solution in original post

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