Billing & Customer Service
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New Member

Why does your website contain lies and misinformation?

Your website says you have a "24/7, 365 support hotline for billing", and I call the 24/7 phone number, and it says you are closed....what am I missing here?

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New Member

Re: Why does your website contain lies and misinformation?

OHHHHHH, I get it. I want to cancel my account, and the date to cancel it is 1/3/2021. So, you 'close' your 24/7 billing hotline of 1-800-391-3000 so I can't, and you have the 'legal right' to bill me for another month? How pathetic is that for such a large, billion dollar corporation....I guess the only way you can become a 'billion dollar corporation' ... is to exploit people.  Thank you for making this blatant, and assuring me of no longer even passing a fart to Xfinity ever again.....T

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New Member

Re: Why does your website contain lies and misinformation?

I’m having the SAME PROBLEM as well! Have called everyday & been told that department is too busy to speak to anyone but WILL call back within 24-48hrs... of course they don’t... I suggest maybe I will bring equipment back to service center so I can stop the billing cycle... Comcast answer is “oh NO, you need a special # from that department” I then think Ok I’ll out smart them & ask for a service call instead & have tech take equipment & cancel service all in one shot, the cs agent dropped call while transferring me!! Like SERIOUSLY??? So annoying! Not only am I canceling my business account but I am now canceling my home account as well!! Complete MESS!
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Official Employee

Re: Why does your website contain lies and misinformation?

@SameissueHere073 Thanks for reaching out to us through our business forums regarding your long wait getting through to a specialist on the phone. Although we would entirely hate to lose you as a customer this is not the experience that we want for you. We want you to have the ease of service when you need it. I would love to assist with any questions or concerns that you may have. Can you please reach out through private message with your first and last name, full business service address and account number or phone number? 

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