Billing & Customer Service
New Member

Why do I have an extra $100 on my bill?

I read my bill and saw that $169.90 is due.  That's the regular $69.95 plus some "Other Charges & Credits" I don't recognize. I called the 800-391-3000 number, but I just keep hearing some poppling sound and "Still working," "I'm sorry, but we're experiencing technical difficulties," and "Please hold for a customer account representative."  Then, the phone hangs up.

 

I need to remove that $100 charge from my bill.  I think I have Auto Pay set up, though I only keep being asked to set it up and the bill has never been automatically charged.  Even with this confusion, I'm still worried I'll automatically pay the extra $100, and that's unacceptable.

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3 REPLIES 3
New Member

Re: Why do I have an extra $100 on my bill?

Reply immediately.

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Community Manager
Community Manager

Re: Why do I have an extra $100 on my bill?

HI rjordanovic. We have engaged the appropriate Retention Group to assist with your request.

 

Thank You

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New Member

Re: Why do I have an extra $100 on my bill?

Hi,

 

Thanks. I haven't heard from the group yet, so can you confirm they have started working on the case?

 

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