Billing & Customer Service
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New Member

Why'd price increase 3% on a 2yr contract?

About a year ago, I signed up for a two year contract with a discount via my employer. I have always paid $145.72. As of the current bill you are charging me $148.99. That is not due to some magic government fee or tax, either, because it shows that the actual base service price went up. What was the point of that contract?

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Community Manager
Community Manager

Re: Why'd price increase 3% on a 2yr contract?

Hello 331133 Welcome to the forum,

 

Sorry to hear about this situation, can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

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New Member

Re: Why'd price increase 3% on a 2yr contract?

Yes, thank you, I will do that later today. I could not find any way to contact for billing or other support via any manner other than telephone via the website today. I appreciate your response and will follow up as soon as I can.

 

Regards.

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