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Who to talk to about Bad Customer Service Rep

 

We have a full PRI and Business Class Internet and today when I called the Advanced Services Support Number 1-855-368-0600 The Rep I was dealing with was rude, unhelpful and when I asked her to put me in contact with somebody that could help she hung up on me.  I eventually figured out my issue but would like to file a complaint.  Our contract is ending in 2014 and encounters like these are pushing me to look somewhere else other the comcast

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Re: Who to talk to about Bad Customer Service Rep

Matt-

 

I do apologize for the lack of customer care you received. Please know we value you as Business customer. We are here to help, let me know if I can be of any assistance.

 

Thanks,

Comcast_Larry

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