Comcast need to get their customer service straight. Last week I called to ask about my internet contract. Wonder is my 2 years is up. I told the customer rep that if my 2 yes contract is up I plan to disconnect my account due to I no longer in business. Why the customer rep didn't told me that if I disconnect my account their is 60 day notice. Since I didn't know about it I disconnect my account to find out their is 60 day notice. Now I has to pay the service I no longer use. No way I come back to Comcast again.
I go back and read the agreement again, there is no 60 day notice upon disconnect.
We apologize for the inconvenience. However, the 60 day notice for any disconnection request is outlined in the original agreement you signed to get services. Again, we apologize this was not communicated to you again when you called and spoke with our representative. I am happy to pass along that recommendation to that representatives team to ensure that information is shared with customers in the future.
In the mean time, is there anything else that we can assist with? - JLS
just had my services disconnected only to find out i am still billed for 60 days. where in the original agreement does this say that? it does NOT. The loyalty department who took care of closing my account never mentioned that I had to continue to pay for non existent services for 60 more days. this is a complete scam on comcasts part. no one can even show where it is in the original agreement. If the rep did not mention it, we should not have to pay for something that doesnt exist in the original agreement period.
Hi jtran welcome to the support forums.
I am sorry to hear we will be losing you as a customer. The 60-day notification policy is outlined under article 5 of the terms and conditions for Comcast Business services. Please let me know if you need anything.
Actrually, no, the 60 day notice (and also the early termination fee) are mentioned (as of today, at least -- with no way of proving they were present at the time that anyone in particular signed any contract) at a URL listed on the contract. These terms are not present on the contract itself, or any signed addendum to said contract, thus cannot be proven to have been agreed to by either party. This is a legal concept called non-repudiation and it, effectively, renders terms not explicitly present in an unmodiefied, signed, and dated document invalid.
I am not a lawyer and this is not legal advice. The definitions provided and legal concepts discussed, however, are factualy and accurate. Consult your attorney for more information.
I just had the same thing happen to me, but I called back in Novemember and was told by that rep that it was no problem to cancel right before the contracted ended to terminate on date of my contract ended. Today I get the 60 day bs and I was like..no way I called you guys so you can either take the November call as my 60 day notice or shove it. So pissed at Comcast Business.
Thank you for reaching out to us about your Comcast Business account and terminating the service. The 60-day notice is listed in your Terms and Conditions and can be found online: http://business.comcast.com/terms-conditions/index.aspx. Under Article 5. Termination of Agreement and/or a Sales Order. I do apologize for any misunderstanding when you executed your contract. We can review your dispute on an individual basis. Please send a private message if you would like us to review this further for you.
Hi Dustris, I am so sorry to see that you are having the same issue with your 60 day notice and I would be more than happy to help. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa
We certainly do not want you to feel that way. The terms and conditions for a voluntary disconnection are outlined here: https://business.comcast.com/terms-conditions-smb (you'll want to scroll to the Customer General Terms and Conditions Current Agreement section and click on the link labeled "Services Purchased on or after 4/1/2013" and review Article 5). If you happen to have your Service Order Agreement, you will see it near the end of the document in the area labeled "Agreement" in the first section. If you have questions based on your individual situation after reviewing your signed paperwork, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can further review.
We can certainly help if you have any additional questions or concerns. Please feel free to send us a private message for further assistance. We are here 24/7 to serve you for your convenience. –Gabe
I too have been told that there is a 60 day termination notice. I have reviewed all contracts from the original installation in 2014 and find NO statement regarding termination notice. I have terminated as of today and am filing a compliant with the FCC immediately. This is ridiculous and a great example of the reason I'm leaving.
I've been a comcast customer for 15 plus years, 7 at my current office space(11/2012). Called today to cancel service and was told that becaus I didn't provide 60 days notice I would have to pay $382.28 for no service. I guess it's in section 5.1 of the 22 page contract that I do not ever recall seeing or signing. I have all of the paperwork and it's not there. I think it's vindictive. I returned all equipment today and will be filing with the FCC as well.
Hey there! Thank you so much for reaching out to Comcast for help with the 60-day notice concern. You have reached the right place! I know I would feel the same way if I did not see this requirement. Customers who provide notice of non-renewal (usually within 30 Days of the end of their then current term) are subject to 30 days’ notice instead of 60 days’ notice. The 60 day notice in the term and conditions can be found by clicking here where it says Services Purchased on or after 4/1/2013: https://business.comcast.com/terms-conditions-smb. If you feel this is an error, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number so we can further review. –Gabe
The terms and conditions for a voluntary disconnection are outlined here: https://business.comcast.com/terms-conditions-smb (you'll want to scroll to the Customer General Terms and Conditions Current Agreement section and click on the link labeled "Services Purchased on or after 4/1/2013" and review Article 5). If you happen to have your Service Order Agreement, you will see it near the end of the document in the area labeled "Agreement" in the first section. If you have further questions or concerns about the terms and conditions or where you can find this on your agreement, please do not hesitate to reach out to us through private message with your first and last name, full service address and account number or phone number and I would be happy to ensure that we get your concerns addressed. -Comcast_Michelle