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New Member

We're sorry We were unable to load your information. Please refresh the page to try again.

Been having this issue for 2 months. Every time I log in to my online account and accept the terms of service I am greeted with the error. "

We're sorry We were unable to load your information. Please refresh the page to try again.

 

Please help.

11 REPLIES 11
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New Member

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Same here:

  1. Log in at https://businessclass.comcast.net/
  2. Loads the Accept Terms of Service here: https://businessclass.comcast.net/Secure/MyAccount/UserTermsAndCondition/
  3. Check the box and hit continue...
  4. Get redirected to the error page here: https://businessclass.comcast.net/Secure/PageLoadError/

 

Trying to go anywhere else takes me back to step 2 (the ToS screen), which always redirects back to the error page.  Tried on IE/Edge, Firefox, and Chrome, all with the same results.  At this point, the business account portal is completely useless.  I've emailed customer service once, but never got a response, and this has been ongoing for months now.

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Respected Member

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Hello gharper,

 

Would you send me a private message with your account information so I may investigate?

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New Member

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Is there a solution to this that can be shared with the rest of us?  I am getting the same thing.

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Occasional Visitor

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

I am getting this same error. I am trying to get to advanced settings for my phone setup. I just this error message no matter what I do. We have just been setup about 2 weeks ago. We've had issues from start as our office was not trained on system.

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Official Employee

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

I'm sorry to hear you're running into that error! What Voice service do you have with us? And would you happen to know the type of phone system? This link has some basic setup and troubleshooting information and the "Filter By Voice Service" dropdown lists the different types of Voice services we offer https://business.comcast.com/help-and-support/voice . Let us know and we'll be glad to help out 🙂 I hope that you and your team have had a lovely holiday season, in the meantime!

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Occasional Visitor

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

BUSINESS COMCAST VOICEEDGE. POLYCOM HD VOICE. 

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Official Employee

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Ah, VoiceEdge is such an awesome product! We'll be glad to assist! The Polycom usually has a model type that starts with the letter "V" and you can find Quick Guides here that differentiate between the models: https://business.comcast.com/help-and-support/voice/business-voiceedge-quick-reference-guides . You also mentioned that there had not been training on the new system and we also have the option to sign up for trainings here: https://business.comcast.com/help-and-support/voice/class-descriptions-fees . When you are receiving that error is it when you are in the Settings on the phone itself or through the Comcast Business dashboard? 

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Occasional Visitor

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Through the dashboard online. I am trying to get to features but i get the error

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Contributing Member

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Hmmm, have you been able to replicate this on multiple computers? If so, we'll take a look at your provisioned services to make sure everything is OK on our end. -KenF

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Occasional Visitor

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

YES I HAVE TRIED ON OTHER COMPUTERS WITH SAME RESULT

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Contributing Member

Re: We're sorry We were unable to load your information. Please refresh the page to try again.

Alrighty then. Let's take a look at your services first and then make sure your user ID is provisioned properly. Can you send me a private message? 

 

Please send me a private message with your full name, userID, account number and address for help. Just click my name (ComcastKen) and then on the next page, you'll see an option to send a private message on the right.

 

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