Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
ericf
Visitor

We had a 12-hour outage on June 1 - how do we get credit on our bill?

We lost connectivity around 1am and didn't get back online until after 1 pm (based on received timestamps for e-mails). How do we get a bill credit for the lost half-day?

Tags (2)
0 Kudos
Reply
3 REPLIES 3
Respected Member

Re: We had a 12-hour outage on June 1 - how do we get credit on our bill?

Hello ericf,

 

Please check your private message for more information. Thank You.

0 Kudos
Reply
Highlighted
edbern
New Member

Re: We had a 12-hour outage on June 1 - how do we get credit on our bill?

MIchael, we have been out for nearly 18 hours now -- our business entirely depends on the phones.  We book 20-30 clients a day by phone for services averaging $150 to $200. What can you do for us for lost service time and lost business?


@Comcast_Michael wrote:

Hello ericf,

 

Please check your private message for more information. Thank You.


 

0 Kudos
Reply
ericf
Visitor

Re: We had a 12-hour outage on June 1 - how do we get credit on our bill?

@edbern - You should probably start your own thread on this forum - my issue was settled last month (although we were also down for most of the day yesterday). Plus, who knows how many Community Managers Comcast has monitoring these forums - you probably want to have your own conversation.

 

Eric

0 Kudos
Reply