We had a 12-hour outage on June 1 - how do we get credit on our bill?

[ericf]

We lost connectivity around 1am and didn't get back online until after 1 pm (based on received timestamps for e-mails). How do we get a bill credit for the lost half-day?

[CCMichael · Accepted solution]

Hello ericf,

Please check your private message for more information. Thank You.

[edbern]

MIchael, we have been out for nearly 18 hours now -- our business entirely depends on the phones.  We book 20-30 clients a day by phone for services averaging $150 to $200. What can you do for us for lost service time and lost business?

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@Comcast_Michael wrote:

Hello ericf,

Please check your private message for more information. Thank You.

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[ericf]

@edbern - You should probably start your own thread on this forum - my issue was settled last month (although we were also down for most of the day yesterday). Plus, who knows how many Community Managers Comcast has monitoring these forums - you probably want to have your own conversation.

Eric