Thanks so much for taking the time to reach out to us regarding your transitioning to residential services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am sorry to hear that you are considering leaving our business services, but I am happy to hear that you are considering staying with our residential services, I would love to assist you. Can you please reach out through private message with your first and last name, business service address and account number or phone number?